FAQ

Q: How long will it take to get a reply after inquiry?

A: We value every inquiry. We will reply within 12 hours after receiving your inquiry.

Q: What is the production lead time for overseas orders?

A: The lead time for standard equipment is 20-25 days; for customized equipment, it is 30-40 days depending on the complexity of the solution.

Q: Do you provide on-site installation and commissioning overseas?

A: Yes. We can arrange technical engineers for on-site service overseas, or provide remote video guidance (with multilingual operation manuals).

Q: What is the warranty period of the equipment? How to guarantee overseas after-sales service?

A: The equipment warranty period is 12 months. Overseas after-sales service is supported by 24-hour online customer service, and spare parts will be shipped via international express. We guarantee to provide a solution within 48 hours.